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Changes, Cancellation and Returns Policy

All orders for services and goods placed on this website are deemed as an offer by a buyer working in a professional capacity.  It is important that you understand our changes, cancellations and refunds policy as there is no protection afforded under the Direct Selling Regulations to domestic customers.

Training Course Bookings

Culinary Innovations seeks to ensure that all training courses are filled up on a first come first serve basis.  We seek to fill spaces up to three weeks in advance.  We are therefore happy to cancel any bookings and refund any monies paid up to three weeks prior to an event.  However, it is often hard for us to resell spaces within 21 days of the start of a scheduled course, and any cancellations within this time frame can result in lost revenue that affects our ability to deliver quality services.  We can only accept a cancellation and offer a refund within three weeks of a start date if we can re-sell the space(s), otherwise you will forfeit any course fees.  If a person that is booked on a course fails to attend for any reason, they would not be entitled to an automatic refund or a re-booking on another course(s).  Culinary Innovations cannot also be held liable for any third-party costs such as travel bookings or accommodation you incurr.  

In the unlikely event of a cancellation of a training course by force majuere, for example absence of a presenter (due to travel disruption, illness, sickness of an immediate relative etc.), or damage to buildings and equipment, Culinary Innovations will undertake to offer a suitable transfer to an alternative date or course, or a full refund within 7 days of any fees.   

We strongly recommend travel insurance that will cover your costs in the event of you being unable to attend your course or late cancellation by ourselves due to a force majeure and will assist you with invoices and paperwork in support of a claim on any insurance policies you may have.

Products

With regards to products sold on this site, we reserve the right to accept any changes, cancellations or returns as follows: 

Vacuum packing equipment, vacuum pouches and water baths:

Culinary Innovations transferred the sole rights of its vacuum packing equipment, vacuum pouches and water baths to Continental Chef Supplies (part of Bunzl Ltd.) on 31st December 2013, as such Culinary innovations no longer stocks any of these items and an orders placed on this web site are for the exclusive distribution by Continental Chef Supplies. Culinary Innovations acts as authorised commission agents, taking payment for goods for onward bank transfer to Continental Chef Supplies. For all changes, cancellations and returns you should contact Continental Chef Supplies on 0808 1001 777.  Their terms and conditions can be found at http://www.chefs.net/terms.asp

For all other goods non- vacuum packing equipment, vacuum pouches and water baths supplies the following applies:

  • Changes – you can change the delivery address or delivery service any time up until time of despatch.  If you require an amendment to a delivery address then you can do so before despatch by contacting us but after despatch you may need to make direct contact with our approved carrier.  Should you wish to change the speed of your delivery service then you may do so prior to despatch and subject to re-quoted delivery fees.
  • Cancellations – you may only cancel an order prior to despatch if we have contacted you to let you know that the estimated delivery date will be longer than advertised on this site.
  • Returns – no items can be returned without pre-arrangement by ourselves and then only if we have the opportunity to pass the sale back to our supplier partners. Any goods returned to us without authorisation or which are not returned in perfect condition, unused and in their original packaging will be rejected and returned to you at your cost. .